Mail Problems after Email Server upgrade
by Andrew Macpherson on Oct.08, 2013, under Operations
Over the end of last week, and the weekend we had to make an Emergancy upgrade to the mail server. Fortunately for many this was transparent once the DNS had updated, however there are some customers who have email account names which differ from their email address
Mostly those customers can read their email but cannot send new mail
The workround, and I stress this is a workaround not a long term answer, is to add @assp.knots.net to the end of their account name in the sending mail section in the account configuration of your mail program, or the settings app on iOS. Longer term, please contact us at a convenient time for you, and we’ll rename your account to match your mailbox — this will also require setting your password again
Sorry for the nuisance, hope this gets you going
October 9th, 2013 on 15:24
Dear team,
I recommended to my client (burodevenezuela.com) the workround mentioned in your post, however they can send email but still they cannot receive any.
Is there another change do we need to make in the settings for incoming emails?
Regards,
Lisseth Mendoza
Congrex Venezuela, C.A.