Musings from a small IPP

Mail Problems after Email Server upgrade

by on Oct.08, 2013, under Operations

Over the end of last week, and the weekend we had to make an Emergancy upgrade to the mail server. Fortunately for many this was transparent once the DNS had updated, however there are some customers who have email account names which differ from their email address

Mostly those customers can read their email but cannot send new mail

The workround, and I stress this is a workaround not a long term answer, is to add to the end of their account name in the sending mail section in the account configuration of your mail program, or the settings app on iOS. Longer term, please contact us at a convenient time for you, and we’ll rename your account to match your mailbox — this will also require setting your password again

Sorry for the nuisance, hope this gets you going

1 Comment for this entry

  • Lisseth Mendoza

    Dear team,

    I recommended to my client ( the workround mentioned in your post, however they can send email but still they cannot receive any.

    Is there another change do we need to make in the settings for incoming emails?


    Lisseth Mendoza
    Congrex Venezuela, C.A.

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