Musings from a small IPP

Colossal Arrogance

by on Jan.23, 2011, under E-Mail hosting, Operations

Dear Blackberry/ Research in Motion,

I am not prepared to pay you to tell you your systems are misconfigured.  When I send you a note to let you know that you are generating message-ids that are not standards compliant for your customer’s outbound mails, and that you might like to look into it, I expect a polite “Thank you’ not: an invitation to buy a support ticket before you will open my email.

Your reply:

Thank you for contacting BlackBerry Technical Support. The email you submitted has not been delivered. Please find many alternative support options below.

is just rude, and worse I suspect it was generated by the group that handle your consumer devices who wouldn’t comprehend what I was writing about, rather than the infrastructure group that need the information.


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