Colossal Arrogance
by Andrew Macpherson on Jan.23, 2011, under E-Mail hosting, Operations
Dear Blackberry/ Research in Motion,
I am not prepared to pay you to tell you your systems are misconfigured. When I send you a note to let you know that you are generating message-ids that are not standards compliant for your customer’s outbound mails, and that you might like to look into it, I expect a polite “Thank you’ not: an invitation to buy a support ticket before you will open my email.
Your reply:
Thank you for contacting BlackBerry Technical Support. The email you submitted has not been delivered. Please find many alternative support options below.
is just rude, and worse I suspect it was generated by the group that handle your consumer devices who wouldn’t comprehend what I was writing about, rather than the infrastructure group that need the information.
