Just plug it in
by Andrew Macpherson on Oct.30, 2011, under Operations, Technology
Sometimes I don’t think English is adequate.
“Here it is, I’ve configured it for you, you just have to plug the bits in.” I said. Unfortunately I made the mistake of leaving all the ancillary bits in the box. Next thing I hear is it coundn’t fit as there were no ports. Router has 4 ports, 1 PC, 1 printer, 1 cable for laptop therefore 1 spare port. “Huh?”
Then I hear “It kept getting to a screen, then not going any further.” I should have confiscated the CDs.
This customer is extremely intelligent, but gets annoyed, and feels their mental competence is being attacked, whenever one attempts to diagnose a problem. They definiely will not pick up the phone to ask, which is why I spent 3 hours making sure that all they had to do was
Just plug it in
