Musings from a small IPP

Just plug it in

by on Oct.30, 2011, under Operations, Technology

Sometimes I don’t think English is adequate.

“Here it is, I’ve configured it for you, you just have to plug the bits in.” I said.  Unfortunately I made the mistake of leaving all the ancillary bits in the box.  Next thing I hear is it coundn’t fit as there were no ports.  Router has 4 ports, 1 PC, 1 printer, 1 cable for laptop therefore 1 spare port.  “Huh?”

Then I hear “It kept getting to a screen, then not going any further.”  I should have confiscated the CDs.

This customer is extremely intelligent, but gets annoyed, and feels their mental competence is being attacked, whenever one attempts to diagnose a problem. They definiely will not pick up the phone to ask, which is why I spent 3 hours making sure that all they had to do was

Just plug it in


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